Your safety is our priority, and as such, our way of looking after you may seem a little strange and awkward at first.

However, by talking these steps, you can be assured that BWT physio will be fully compliant with all government and professional body requirements, to safeguard both you and your therapist during face to face treatment.

So what should you expect of us?

  • Our customer service team will check that you and your household are not exhibiting any symptoms when you call to make an appointment
  • Your therapist will call you on the day of your appointment to carry out a telephone triage- please see below.
  • On arrival please wait in the car and phone reception or ring the doorbell to let us know you have arrived.
  • Your therapist will come out to the car to take you in. Family members are not permitted and no personal belongings should be brought into the clinic
  • You will be required to wear a mask that we will provide on entry, along with sanitising hand gel and the therapist will wear a mask, gloves and an apron that will be changed after every patient
  • No fabric couch covers will be used. Couches will be wiped down with high alcohol content wipes and clean paper towel applied between each patient.
  • Appointment times will be staggered with minimal numbers of individuals in the building at any one time to reduce the likelihood of any transmission of the virus.
  • Entry and exit from the clinic will be via different doors.

Cleaning between Patients

There will be a 15 minute gap between each patient in the clinic, to allow time for the therapist to wipe clean all areas required in the treatment room. This will be done prior to the first and after the last patient each day.

Customer service team will wipe any required areas between patients such as the PDQ or any area a patient may have touched.

Each customer service team member will clean their work station and PDQ at the start of each session, and will clean it before they leave.

Therapist Telephone Triage Prior to Booking Appointment

  • All new and returning patients will be called by a therapist prior to booking their clinic treatment. The therapist must clinically reason that the face to face consultation is clinically indicated and that a video consultation would be difficult to achieve a correct diagnosis of the problem, and that the hands on examination and treatment are necessary.(The CSP guidelines recommend that following initial screening, deciding whether to see a patient face-to-face or not requires the clinician to consider risk – to the patient, themselves, and others in their clinical setting or the patient’s household. Clinicians should weigh up a variety of factors in order to make a balanced and reasoned decision on how to proceed. All decision making with appropriate rationale will be recorded in a patient’s clinical record. In short, the clinician must be able to justify that the benefits of seeing a patient face-to-face are demonstrably greater than the risks of infection transmission.)
  • The therapist will discuss your condition and then decide with you if a visit to come into the clinic is required or a zoom consultation is sufficient.
  • Your therapist will book you into the clinic on clinic office diary making it clear whether it is a clinic or a zoom appointment on the diary.
  • Your therapist will record the conversation, stating that the risks have been discussed and the clinical reasoning for needing a face to face consultation or a zoom meeting has been scheduled.

Patient consent to Treatment Form

All patients must sign a consent to treatment form that will include that they know the risks of having face to face treatment and that they sign to confirm that they have none of the know symptoms of Coronavirus. Your therapist will ask you to sign in the treatment room at the beginning of the Consultation.

Patient Protective Equipment

Each patient will take a mask in the porch and apply, and will use the sanitising gel. Patients may also wear gloves if requested.

Therapist Protective Equipment

Please read the table of recommended PPE for Primary Care on this link.

In a setting where a patient is not diagnosed with or suspected of having Covid-19 the recommended PPE and BWT policy is that therapists must wear :

  • Disposable gloves single use
  • Disposable Plastic Apron single use
  • Fluid resistant (Type 11R ) session use
  • A​ll therapists have been trained in the correct application and removal of PPE

BWT will provide plastic face shields that may be worn if the therapist wishes to. These are multiuse and are cleaned with antibacterial/viral cleansing. Therapists may wear their own goggles if they choose to but BWT will not provide these.

Discarding of PPE

There will be a bin with yellow bag for contaminated waste, by the exit in reception for patients to discard their mask and any other items such as tissues, as they leave the clinic.

The therapist will have the hazardous waste bin in their treatment room to discard their PPE.

Rebooking future Appointments

The therapist will rebook the patient’s next appointment on Clinic Office or the receptionist will book their next appointment in reception.

Patients Leaving the Clinic and Paying

Patients that need to pay for their treatment will go to reception and pay by Card. We will not accept cash or cheques. Patients will leave through the reception doors directly into the Car Park.

Thank you for your understanding as we open up with the ‘new normal’ we will look after you with the same expertise, care  and professionalism that you would expect from our team.

We shall all stay safe and stay well.