October 15, 2020
Because we follow Government, Public Health England and Professional guidelines to ensure your safety whilst attending for treatment, BWT will remain open even if there is a local lockdown. We continuously monitor all updates from these bodies to maintain our protocols in accordance with their instructions.
ALL patients are contacted by telephone for a triage of their injury and COVID – 19 status prior to a face to face appointment. Our staff wear full PPE, treatment rooms are cleaned between each patient and common areas are cleaned on a rota throughout the day. Patients are asked to wear a mask (unless there is an underlying medical condition) and our customer service team do a fabulous job of making sure that you are welcomed in a socially distanced environment.
It is strange not to see your faces, but our eyes are smiling and we will continue to care for you through these unusual times.